How do I get help

Getting help for your problems is easy. You don’t have to be referred by a doctor – you can refer yourself by simply phoning us to make an appointment, or by completing the self-referral form on this website. Why not come for an appointment, and find out what we can offer you – there is no pressure on you to start a treatment programme – many people come for one appointment to get advice and self-help information.

Watch our film on what to expect when you self-refer to the Wellbeing Service.

What to expect

An easy and reassuring experience

Our aim is to ensure that making an appointment is as easy as possible for you. When you speak to one of our understanding team members on the phone, they will book an appointment for you, and offer you a choice of times and days. We aim to offer you an appointment within a couple of weeks, and these are in primary care health clinics that deal with a wide range of problems (both emotional and physical). A first appointment lasts about an hour, and will either be with a Wellbeing Practitioner, or a Nurse Specialist. The aim of the first appointment is just to gain as clear a picture as possible of your main problem/s, and how these affect you. The Practitioner/Nurse will ask some questions, and take the time to listen to you, to ensure they understand. Everything you tell them is confidential.

The Practitioner/Nurse will then explain the treatments we can offer, how these may help your problem, and what they would consist of. For some problems there may be a choice of treatments offered. All our staff are warm and caring. Whenever it is appropriate, they will explain to you how common your symptoms are, and how normal it is for people to experience them. Many people leave their first appointment feeling relieved, and glad they came.

You will usually be given some written information on how to start doing things that can improve your symptoms (self-help). All our treatments are based on published research evidence, and the recommendations of the National Institute for Health and Care Excellence, so you can be reassured that we only offer the most effective NHS treatment available for your problem.

When you make an appointment you will be sent a questionnaire about common symptoms – we would be very grateful if you could complete this and bring it with you – it is very helpful for us in understanding your symptoms, and will save time at your appointment.

If you feel worried about making an appointment, or coming to speak to us, you needn’t be – we are trained to make it as easy and as pleasant as possible for you – we understand that you would rather not have to come – but you will be glad you did!

How to self refer

There are two easy ways to make an appointment

By Phone

You can call us on 01782 711651 and select the option to make a first appointment/speak to a duty therapist. One of our caring understanding team will take some details from you over the phone, and will then offer you a choice of appointment times and days – we aim to offer first appointments within a couple of weeks. They will book this for you, and send out a confirmation letter with some information, and a map showing the appointment location.

Through this website

Simply click on the link below to complete the self-referral form.

Please write a summary of your problem and how it is affecting you, as well as times/days you can attend an appointment

If we have enough information, and can accommodate your preferred times, we will send you confirmation of an appointment by email, text message, and in writing.

If we need to speak to you before we can offer an appointment, one of our team will call you on the number you provide, to discuss your needs, and book the appointment with you over the phone.

Please provide some convenient times/days when you could answer a call – just in case we need to contact you.

Self help

You don’t have to attend treatment appointments

If you make just one appointment to see one of our practitioners, they can provide you with a range of evidence-based self-help materials designed for your specific problem. Many people use these to make improvements for themselves – after all, you are the expert on your own wellbeing. Some of the self-help resources we provide are designed to help you deal with

  • Low Mood (Depression)
  • Worry
  • Panic attacks
  • Phobia
  • Low Self-esteem
  • Unhelpful thoughts
  • Managing anxiety about your health
    Your wellbeing with

  • Diabetes
  • Breathlessness
  • Chronic Pain

If you would rather not attend an appointment, you can access some of the resources below on-line.

  • Living Life to the Full – Free online courses
    covering low mood and stress and all of the common linked problems this causes. Work out why you feel as you do, how to tackle problems, build confidence, get going again, feel happier, stay calm, tackle upsetting thinking and more.

  • Self-help Leaflets
    Northumberland, Tyne and Wear NHS Foundation Trust have produced a number of useful self help leaflets, which provide advice on ways to cope with a range of common difficulties. Click on the link below to browse and download any of these leaflets from their website.

  • Mood Juice
    This website offers self-help literature on a variety of issues including anger, anxiety, assertiveness, bereavement, depression, insomnia, obsessions and compulsions, panic, post-traumatic stress, shyness and social phobia.

  • The “Overcoming” Series of Self-Help Books
    The Overcoming self-help books offer courses of highly effective Cognitive Behavioural Therapy (CBT) in book form. Many of the books listed on this website should be available in your local library. However, If you intend to purchase a self-help book for any of these problems, these are the ones we would recommend.

MAKE AN APPOINTMENT

CALL US NOW

Simply click 01782 711651 and press call

THROUGH THIS WEBSITE

Click this link Link